Terms & Conditions
CONDITIONS OF LET.
Entry to the property is 4.00pm on the day of arrival, and departure is 10.00 am on the final morning unless otherwise agreed with the owner.
Payment can be made in full at the time of booking, or a £100 deposit per week can be made to secure the booking with the balance due, 8 weeks prior to arrival. Deposits should be paid within 48 hours of the booking.
Refund for a cancellation will only be made if the owner is able to re-let the house for the period booked, in this instance all monies paid will be refunded., less a £30 administration fee. Notice of cancellation should be made in writing.
The hirer is responsible for the whole party staying at the house and will take all reasonable care of the house and its contents. They should report any damage or breakages prior to leaving and the owner reserves the right to charge for the cost of repairs or replacements.
On departure the house should be left clean and tidy, the owner reserves the right to charge for any extra cleaning if the house is not left in a satisfactory condition.
The number of occupants should not exceed the number booked for and there should be no undue noise or disturbance to neighbouring properties.
No smoking within the house.
The house is situated on a working croft and on occasion access may be required to the field at the rear of the property for the movement or feeding of livestock.
Extensive onsite parking is available.
Should the owner have to cancel the holiday for any reason, every effort will be made to find suitable, alternative accommodation. If this is not possible, an immediate refund will be made of all monies paid to the owner for the accommodation booked. No further financial claims against the owner will be considered.
As far as the law allows, the owner takes no responsibility for loss, damage or injury to the hirer or any of the party.
What beds are available in the house?
There are three bedrooms, one with a king-size bed, one single bed and a pull out bed. One room with a double bed and a single bed and the third bedroom has a double bed, a single bed and a pull out bed.
Do you provide any equipment for babies?
We have a high chair which attaches securely to the kitchen table.
How many can be seated at the kitchen table?
The table has eight chairs, and there are four other chairs available, which fit comfortably around the table.
Can I get into the property early?
Please ask if you would like to gain access to the house before 4pm. If there are no guests leaving on your arrival date we can usually accommodate these requests. Unfortunately, if the house has had full occupancy leading up to your arrival this will not be possible as it takes 6 hours to do a full change over. Likewise, should you wish a later departure time then please ask, it will be dependent on the bookings we have, but we will try and accommodate if we can.
How long does it take to get to the house from the ferry terminal in Stornoway?
The journey time from Stornoway is approximately 40 minutes.
Are the supermarkets open on a Sunday?
There are two main supermarkets on the island, the Co-Op and Tesco, both of which are located in Stornoway. There are no shops open on a Sunday with the exception of Sandwick Rd Filling Station, and The Blackhouse Bakery in Stornoway, which has limited opening hours on a Sunday.
Do I need a car?
We would say a car is essential, there is a bus service around the island, please ask if you require more information on public transport.
What is the mobile phone coverage like?
Excellent coverage at the house and in the Ness area although there may be pockets of low or no signal. EE & Vodafone have good coverage, we cant vouch for other providers.